Dear A and D
Thank you for choosing [clinic] for your care. As clinic manager I would really appreciate your feedback and I enclose our feedback questionnaire - and a couple of tea bags to help you slow down and take time to answer it! Thank you for your time.
If you prefer you may complete the questionnaire online through our website [address]. The Patient Satisfaction Survey is located in the secure section of our website. You will be required to register on the site to access this. Or if you have comments you would rather make personally you can phone the clinic on [number].
Treatment can often be very intensive over a period of time and so please remember we are always happy for you to call our nurses - it's our job to support you on the fertility journey.
With my best wishes...