21 November 2011

Monday Monday

I have just had call from Nurse K, the same nurse who called on Friday with our results. She was calling to see how we were after the weekend. I explained that we were very sad and disappointed, of course, but that we are doing okay at this stage and we are looking forward to the new year. I plucked up a bit of courage and explained how receiving the feedback form on Saturday had surprised us, not in a good way, and she took that on board and promised to pass it on. She agreed that it could have waited a week or two! I will be submitting some feedback but not right now.

1 comment:

  1. I'm glad you said something about the letter. It's probably something they don't even realise could have an impact.

    Take care,
    CG

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